Privacy policy

Last updated: October 2025

At The Journey Box, your privacy matters deeply to us.

We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. By using our website, purchasing our products, or signing up for our workshops or newsletters, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide you with a smooth and personalized experience. This may include:

Personal Information: Name, email address, phone number, and shipping details when you make a purchase or contact us.
Payment Information: Processed securely through trusted third-party payment providers (we do not store your card details).
Usage Data: Non-identifiable information such as browser type, device information, and pages visited, to help us improve our website.

2. How We Use Your Information

We use your data responsibly and only for legitimate purposes, such as:

Processing and delivering your orders.
Responding to inquiries and providing customer support.
Sending updates, newsletters, or promotional offers (only if you’ve subscribed).
Improving our products, services, and website experience.

3. How We Protect Your Data

We use secure servers and encryption to keep your information safe. Your data is never sold, rented, or shared with unauthorized third parties. Access to your information is limited to our authorized team and trusted service providers who assist in fulfilling your orders.

4. Sharing Information with Third Parties

We may share limited data with third-party providers solely to support operations, such as payment processors, delivery services, or analytics tools.
These partners are required to protect your information and use it only for the intended service.

5. Cookies and Tracking Technologies

Our website uses cookies to improve navigation and remember your preferences. You can manage or disable cookies through your browser settings, but this may affect certain site features.

6. Your Rights

You have the right to:

Access and request a copy of your personal information.
Ask us to correct or delete inaccurate data.
Withdraw your consent for receiving emails or marketing messages at any time.

To exercise these rights, please contact us at hello@thejourneyboxlb.com.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes stated above or as required by law.

8. Children’s Privacy

While The Journey Box creates tools and games for children, our website and purchase system are intended for adults (parents, educators, and caregivers). We do not knowingly collect personal information from children under 13. If you believe we may have done so, please contact us, and we will delete it immediately.

9. Links to Other Websites

Our website may contain links to other trusted resources or partners. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing personal information.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted here, and the “last updated” date will be revised accordingly.